Return & Refund Policy

At Dazel Fashion, we are committed to ensuring a smooth shopping experience, including hassle-free returns and refunds. Please review our comprehensive refund policy below to understand our procedures and requirements.

General Refund Guidelines

  • Return Period: You have 30 days from the delivery date to initiate a return.
  • Refund Timeframe: Refunds are processed within 14 days of receiving your returned items.
  • Restocking Fees: We do not charge any restocking fees.
  • Return Shipping: The customer is responsible for the cost of return shipping.

How to Initiate a Return

To begin a return, please follow the steps below:

Contact Us

  • Email us at info@dazelfashion.com within 30 days of receiving your order.
  • Please do not return items without contacting us first—unauthorized returns may not be accepted or processed.

Receive Return Authorization

  • Once you contact us, you will receive return instructions and a return authorization number.
  • This authorization is necessary to ensure your return is correctly processed.

Conditions for Returning Items

To qualify for a refund, your items must meet these conditions:

  • Items must be in their original, unused condition, without any signs of wear, damage, or alterations.
  • All original tags must remain attached.
  • Products should be returned in their original packaging.

Return Shipping Instructions

  • We recommend using a reliable shipping service with a tracking number to ensure your return arrives safely.
  • Customers are responsible for any return shipping costs.

Refund Process

After we receive and inspect your return:

  • You will receive a confirmation email once the inspection is complete.
  • Refunds will be issued to the original payment method used at checkout.
  • Please allow up to 14 days from the confirmation date for the refund to be fully processed.
  • We will keep you updated throughout the refund process.

Exchanges

We currently do not accept direct exchanges. If you wish to receive a different product, please return the item within the 30-day window. You can then place a new order once your return has been processed.

Order Cancellations

If you need to cancel an order, please email info@dazelfashion.com as soon as possible:

  • Orders that have not yet shipped (typically within 1-2 business days) can be canceled immediately.
  • If your order has already been dispatched, you may return it after receipt. Return shipping costs will be your responsibility.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, we apologize for the inconvenience. Please follow these steps:

  • Contact us within 24 hours of receiving the item at info@dazelfashion.com.
  • Include your order number, photos of the item, and a brief description of the issue.
  • We will review your case and arrange for a replacement or refund if applicable.

Contact Information

For further assistance or any inquiries, feel free to reach out:

Business Hours

  • Monday - Friday: 08:00 - 18:00 (GMT+1)

We are here to help and look forward to ensuring your shopping experience with Dazel Fashion is a positive one!